SoundWave Privacy Policy
Introduction
At SoundWave, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, purchase our products, or interact with our services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our platforms or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:

• Create an account

• Place an order

• Sign up for our newsletter

• Participate in surveys or promotions

• Contact our customer service

• Use interactive features of our platforms

This information may include:

• Name, email address, postal address, and phone number

• Payment information (credit card details, billing address)

• Date of birth

• Purchase history

• Account preferences and settings

Automatically Collected Information
When you visit our website or use our mobile application, we automatically collect certain information, including:

• IP address

• Browser type and version

• Device type and identifiers

• Operating system

• Pages visited and time spent

• Referral sources

• Location information (if enabled)

• Interaction with advertisements

Cookies and Similar Technologies
We use cookies, web beacons, pixel tags, and similar technologies to:

• Remember your preferences

• Understand how you use our platforms

• Improve your browsing experience

• Personalize content and advertisements

• Analyze website traffic and performance

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit functionality of our platforms.
How We Use Your Information
We may use the information we collect for various purposes, including:
Business Operations

• Processing and fulfilling orders

• Managing your account

• Providing customer support

• Communicating about your purchases, account, or customer service inquiries

Marketing and Communications

• Sending promotional emails about new products, special offers, or other information

• Delivering targeted advertisements based on your preferences and browsing behavior

• Conducting market research and analyzing customer trends

• Measuring the effectiveness of our marketing campaigns

Platform Improvement

• Enhancing website and mobile application functionality

• Developing new products and services

• Troubleshooting technical issues

• Analyzing user behavior to improve user experience

Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing

• Order fulfillment and shipping

• Customer service

• Marketing and advertising

• Data analysis and research

• Website and application hosting

These service providers are contractually obligated to use your information only for the purposes of providing services to us.
Business Transfers
If SoundWave is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).
With Your Consent
We may share your information with third parties when you have explicitly consented to such disclosure.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
For All Users

• Access: You can request access to the personal information we hold about you.

• Correction: You can request that we correct inaccurate or incomplete information.

• Opt-out: You can opt out of marketing communications at any time.

For California Residents (CCPA)

• Right to Know: You can request information about the categories of personal information we collect, the purposes for which we use it, and the categories of third parties with whom we share it.

• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.

• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

For European Economic Area Residents (GDPR)

• Data Portability: You can request a copy of your personal information in a structured, commonly used, machine-readable format.

• Restriction of Processing: You can request that we restrict the processing of your personal information under certain circumstances.

• Objection to Processing: You can object to the processing of your personal information.

• Withdrawal of Consent: Where we rely on consent as the legal basis for processing, you can withdraw your consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.
Children's Privacy
Our platforms and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our records.
Third-Party Links
Our website and mobile application may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws than your country of residence. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised "Last Updated" date at the bottom of this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
SoundWave Privacy Office
Email: privacy@soundwave.com
Phone: 1-800-SOUND-WAVE (1-800-768-6392)
Postal Address: 123 Audio Lane, Suite 456, Melody City, CA 90210
This Privacy Policy was last updated on April 10, 2025.