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RETURN AND EXCHANGE POLICY

Last Updated: April 10, 2025

At SoundWave, we stand behind the quality of our audio products. If you're not completely satisfied with your purchase, we're here to help.

30-DAY SATISFACTION GUARANTEE

We offer a 30-day satisfaction guarantee on all our products. If you are not completely satisfied with your purchase for any reason, you may return it within 30 days of the delivery date for a full refund or exchange.

RETURN ELIGIBILITY REQUIREMENTS

To be eligible for a return, your item must be:

  • In the original packaging

  • In the same condition that you received it (unused and undamaged)

  • Complete with all accessories, manuals, and documentation

  • Accompanied by the original receipt or proof of purchase

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Products with serial numbers that have been removed or altered

  • Custom or personalized items

  • Downloadable software products

  • Gift cards

  • Products marked as "Final Sale" or "Non-Returnable"

RETURN PROCESS

  1. Initiate Return: Contact our customer service team at returns@soundwave.com or call +1 (800) 555-0123 to initiate your return.

  2. Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and return instructions via email.

  3. Package Your Return: Pack the item securely in its original packaging, including all accessories.

  4. Ship Your Return: Ship your return using the shipping method provided in your return instructions. We recommend using a trackable shipping service.

SHIPPING COSTS

  • Returns Due to SoundWave Error: If the return is due to a defective product, incorrect shipment, or an error on our part, SoundWave will cover the return shipping costs.

  • Customer Preference Returns: If you are returning the product due to personal preference or a non-defective reason, you are responsible for the return shipping costs.

REFUND TIMING

Once we receive and inspect your return, we will process your refund or exchange.

  • Refunds: Typically processed within 3-5 business days of receiving your return. The refund will be issued to the original payment method.

  • Exchanges: Replacement items will be shipped within 1-2 business days after receiving and processing your return.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item:

  1. Contact our customer service team within 48 hours of receiving the product.

  2. We may request photos of the damaged item and packaging.

  3. We will arrange for the return and replacement of the item at no cost to you.

WARRANTY INFORMATION

All SoundWave products come with a limited warranty. Please refer to the warranty information included with your product or visit our warranty page for more details.

CONTACT INFORMATION

For any questions regarding our Return and Exchange Policy, please contact:

We're committed to your satisfaction and will work with you to resolve any issues with your purchase.

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