Get in Touch
We're Here to Help
Have questions about our products or need assistance? Our team is ready to provide you with exceptional support and information.
Customer Support
Need help with your product? Our support team is available to assist with troubleshooting, setup, and general inquiries.
Sales Inquiries
Interested in purchasing our products or have questions about pricing, availability, or bulk orders? Contact our sales team.
Press & Media
For press inquiries, interview requests, or media resources, our PR team is ready to provide the information you need.
Business Partnerships
Interested in partnership opportunities, collaborations, or distribution? Let's explore how we can work together.
Technical Support
Need advanced technical assistance? Our engineering team can help with complex technical issues and specialized solutions.
Feedback & Suggestions
We value your input! Share your ideas, suggestions, or feedback to help us improve our products and services.
Research & Exploration
Our acoustics research team explores emerging technologies and scientific advancements, working closely with university labs and research institutions to push the boundaries of audio engineering.
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Concept Development
Promising technologies are developed into functional concepts through advanced computer modeling and simulation, with hundreds of virtual prototypes tested before physical development begins.
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Prototype & Testing
Physical prototypes undergo rigorous testing in our anechoic chamber and real-world environments. Our team of acoustic engineers, audiophiles, and professional musicians evaluate every aspect of performance.
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Refinement & Optimization
We continuously refine our technologies, optimizing algorithms and components for maximum performance, efficiency, and reliability through iterative development cycles.
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Integration & Implementation
Once perfected, technologies are integrated into our product ecosystem, with custom implementations tailored to each device's unique form factor and intended use case.
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Message Us
Send Us a Message
Have a question or need assistance? Fill out the form and our team will get back to you as soon as possible. We're committed to providing timely and helpful responses to all inquiries.
Dedicated support specialists for each product category
Fast response times with most inquiries answered within 24 hours
Comprehensive troubleshooting and personalized solutions
Business Hours
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Monday - Friday 9:00 AM - 6:00 PM PST
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Saturday 10:00 AM - 4:00 PM PST
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Sunday Closed
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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What is your return policy?We offer a 30-day money-back guarantee on all our products. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. The product must be in its original condition with all accessories and packaging. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
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How long is the warranty on SoundWave products?All SoundWave products come with a 2-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use. Premium models include an extended 3-year warranty. The warranty does not cover damage from accidents, misuse, or unauthorized modifications. For full warranty details, please refer to the warranty card included with your product or visit our warranty page on our website.
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How do I set up my SoundWave product with my smartphone or computer?Setting up your SoundWave product is simple. For wireless devices, turn on Bluetooth on your smartphone or computer, then press and hold the pairing button on your SoundWave device until the indicator light flashes. Select your device from the Bluetooth menu on your phone or computer. For wired products, simply connect using the appropriate cable. For detailed instructions specific to your model, please refer to the user manual or visit our support page.
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Where can I download the SoundWave app?The SoundWave app is available for free download on both iOS and Android devices. You can find it in the Apple App Store for iOS devices or Google Play Store for Android devices. Simply search for "SoundWave Audio" and look for our official logo. The app allows you to customize settings, update firmware, access EQ presets, and unlock additional features for your SoundWave products.
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Do you offer international shipping?Yes, we ship to over 100 countries worldwide. International shipping rates and delivery times vary depending on the destination. Please note that customers are responsible for any import duties, taxes, and customs fees that may apply in their country. These charges are not included in the purchase price or shipping cost. For specific shipping information to your country, please check our shipping page or contact our customer service team.
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How can I track my order?Once your order ships, you'll receive a confirmation email with a tracking number and link. You can use this tracking number to monitor your shipment's progress on the carrier's website. Alternatively, you can log in to your SoundWave account and view your order status and tracking information in the "Order History" section. If you haven't received a tracking number within 2 business days of your order confirmation, please contact our customer support team.