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Shipping Policy

Shipping Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]

At Paw Paradise, we are committed to ensuring that your pets and pet products are delivered safely and efficiently. Please read our shipping policy carefully before making a purchase.

1. Shipping for Pets

1.1 Availability & Locations:

  • We only ship pets to approved locations where pet transportation is legally permitted.

  • Some states and countries may have restrictions on certain breeds or species; it is the buyer’s responsibility to check local regulations before purchasing.

1.2 Shipping Methods:

  • We offer pet transportation via ground delivery and certified pet couriers.

  • In special cases, air transport can be arranged with airlines that offer pet-friendly services.

  • All pets are shipped with appropriate travel crates, food, and water for a safe journey.

1.3 Delivery Time:

  • Delivery times vary based on the destination and availability of transport options.

  • Estimated delivery time will be provided once the purchase is confirmed.

  • We do not ship pets on extreme weather days to ensure their safety.

1.4 Shipping Costs:

  • Shipping costs are determined based on distance, pet size, and mode of transport.

  • The buyer is responsible for all transportation fees, including any additional veterinary certifications required for travel.

1.5 Health and Safety Requirements:

  • All pets will undergo a health check by a licensed veterinarian before shipping.

  • Necessary vaccinations and health certificates will be provided as required by law.

1.6 Pick-up Option:

  • Buyers may arrange to pick up their pet from our facility at no extra charge.

  • Pick-ups must be scheduled in advance, and proper identification is required.

2. Shipping for Pet Products

2.1 Processing Time:

  • Orders for pet supplies are processed within [Insert Processing Time] business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

2.2 Shipping Methods & Delivery Time:

  • We offer standard and expedited shipping options through trusted carriers.

  • Estimated delivery times range from [Insert Timeframe] depending on location and shipping method selected.

2.3 Shipping Costs:

  • Shipping fees are calculated at checkout based on weight, location, and selected shipping speed.

  • Free shipping is available for orders over [Insert Amount], where applicable.

2.4 Order Tracking:

  • Once your order is shipped, you will receive a tracking number via email.

  • Tracking updates will be available through the carrier’s website.

2.5 Damaged or Lost Packages:

  • If your order arrives damaged, please contact us within [Insert Timeframe] with photos of the damage.

  • If a package is lost in transit, we will work with the carrier to resolve the issue.

  • Paw Paradise is not responsible for lost or stolen packages after delivery confirmation.

3. Returns & Refunds for Shipping Issues

3.1 Pets:

  • Due to the nature of live animal transport, pets cannot be returned once delivered.

  • If there is an issue with the pet’s health upon arrival, refer to our Health Guarantee Policy for resolution options.

3.2 Pet Products:

  • If a product arrives defective or incorrect, customers must contact us within [Insert Timeframe] for an exchange or refund.

  • Returns must be in unused condition with original packaging.

4. Contact Information

For any shipping-related inquiries, please contact us at:

Paw Paradise
[Insert Address]
Email: [Insert Email]
Phone: [Insert Phone Number]

By purchasing from Paw Paradise, you acknowledge and accept this Shipping Policy.

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